Swiggy’s AI Leap
Swiggy, a major player in the foodtech industry, has decided to take a leap of faith into the realm of generative artificial intelligence (AI). This move comes hot on the heels of its competitor, Zomato, making a similar move. Now, I’m not saying they’re playing follow the leader here, but the timing is certainly interesting.
GPT-4 Powered Chatbot
Swiggy is not just dipping its toes in the AI waters, it’s going all in. They’re teaming up with a third-party entity to develop a chatbot powered by GPT-4. Yes, you heard that right, GPT-4. This isn’t your grandma’s customer service bot. This is next-level, AI-driven, customer support.
Neural Search Offering
Swiggy is also planning to pilot a neural search offering in September. This isn’t just a fancy search bar. This tool will offer personalized recommendations in response to open-ended user queries. It’s like having a personal food concierge at your fingertips.
LLM and Swiggy’s Food Catalogue
How are they doing this, you ask? Well, they’ve built their neural search using an LLM, trained on a database of more than 50 million items from Swiggy’s food catalogue. That’s a lot of curry and naan.
