Big Moves in AI: Teleperformance and Microsoft’s Strategic Tangle
Gather ’round, I’ve got a story for you. This isn’t just a tale about millions of dollars changing hands, it’s also about the growing influence of artificial intelligence. Yes, it’s that time when we talk about the $185 million handshake between France’s Teleperformance and tech titan Microsoft1.
Now, what’s the big deal, you ask? Well, it’s all about this new AI tool called TP GenAI. A fancy name, isn’t it? But, here’s the catch – this tool isn’t just another AI brainchild. It’s part of a larger plan, a strategic move on Teleperformance’s part to push ahead in the artificial intelligence race. Now, isn’t that something?
The AI Magic Show
Let me give you a sneak peek behind the curtains. The folks at Teleperformance are hosting a virtual AI day, bringing their AI wizards into the limelight. The promise is enticing: a generative AI that can create new content including audio, text, and simulations, all in the name of boosting efficiency, accuracy, and customer experience. Sounds too good to be true, right?
The Power of Automation
Here’s where Microsoft steps in. Teleperformance is using Microsoft’s Azure OpenAI for TP GenAI. The aim? Automate the mundane and focus on what truly matters. Preliminary tests show promising results: shorter call handling time, quicker email responses, and near real-time customer interaction insights.
Rapid Changes and Big Ambitions
In the midst of digital disruptions, Teleperformance isn’t just idly sitting by. They’ve appointed Bhupender Singh as the deputy chief executive, signaling their ambition to lead the transformation within the call center industry.
Remember the company’s recent acquisition of rival Majorel? That move is set to crown Teleperformance as the sector’s top player, with a whopping annual revenue of 12 billion euros. And here’s the cherry on top – they predict that up to 30% of their processes will be automated in the next three years. As I always say, in tech, it’s always about what’s next.
The next chapter in the AI saga is being written. As always, I’ll keep you posted.
Source: Reuters
